Delivery

Delivery must be to an address in the United Kingdom (but excluding the Channel Islands, the Isle of Man and the Scilly Isles). All deliveries must be signed for (except items sent by post which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

1.   Packaging

Wherever possible we try to recycle packaging. This will on occasion mean that the packaging in which you receive your order may not represent the contents. If you feel that you may have received the wrong item(s) please check the contents of your parcel before contacting Customer Care.

2.   How we Deliver

You will be contacted by our customer service team to arrange a suitable time for delivery when your goods are ready to be dispatched. Delivery of larger products will require a 2 man delivery team.

Products may be sent out from multiple locations and therefore may arrive separately, but you won't incur additional delivery charges as a result.

Please note that delivery arrangements may differ if you choose a product deliverable direct from the manufacturer. You will be contacted by the manufacturer directly if this is the case.

If you'd like to have items sent to separate addresses, please complete a separate order for each address. Separate delivery charges will apply to each address.

Returns

1.   Cancellation

If you wish to cancel an order, you may do so by contacting us at sales@ourbeds.co.uk . You must do this as soon as possible. If the order has already been packaged and arrangements have been made for it to be sent out to you, then we may not be able to cancel the delivery.

2.   Non-faulty Goods Returns procedure

Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in a fully resalable condition. Returns should be made within 14 days of receipt and in original, undamaged packaging. Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packaging and accessories. Goods are returned at your expense and the original delivery charge is non-refundable. No refund will be issued until the goods have been received and inspected by us. This does not affect your statutory rights.

If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item

3.   Damaged items

On receipt of your purchase, you should check all items to ensure that they are in perfect condition. If you find that an item is damaged, you should notify us immediately and we will arrange for a replacement. Please note that you must advise us of damage within 48 hours of delivery. You must record any damages on the delivery note that you will need to sign from the delivery agent.

4.   Return of Faulty Goods

We guarantee that all of our products are of merchantable quality in accordance with your statuary rights. If an item develops a fault within 28 days of purchase, on verification of the fault we will arrange for a refund, exchange or repair.

*None of the above conditions affect your statutory rights when goods are faulty, or not as described.

THIS RETURNS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS